Privacy Policy

Last updated: 1 April 2026

Coldflows ("we", "our", "us") operates the coldflows.ai website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information you provide directly to us when you create an account, complete onboarding, or contact us. This includes:

Name and email address
Business name and website
Campaign targeting preferences (job titles, industries, locations, company size)
Payment information (processed securely by Stripe — we do not store card details)

We also automatically collect certain information when you use our platform, including IP address, browser type, pages visited, and usage patterns.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Build and manage your cold email campaigns
Source and verify leads based on your targeting criteria
Send you technical notices, updates, and support messages
Monitor and analyse trends, usage, and activities

Data Sharing

We do not sell your personal information. We may share your information with:

Service providers who assist in operating our platform (Stripe for payments, Google for authentication, Supabase for data storage)
Professional advisers including lawyers, auditors, and insurers
Government bodies where required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest. Our infrastructure is SOC 2 compliant.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymise your information within 90 days, except where we are required to retain it by law.

Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data
Rectify inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability

To exercise any of these rights, contact us at support@coldflows.ai.

Cookies

We use essential cookies required for authentication and platform functionality. We do not use advertising or tracking cookies.

Third-Party Services

Our platform integrates with third-party services including Google (OAuth authentication), Stripe (payment processing), and Supabase (data infrastructure). Each of these services has its own privacy policy governing the data they process on our behalf.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@coldflows.ai.

Coldflows is operated by Rankify Australia. ABN available on request.